At the risk of some sort of legal action I feel the need to tell you a story of woe, and poor service.
Its a recognised fact (to anyone that reads this blog) that I like Wargames Illustrated and I like the Flames of War game/models. When the magazine was relaunched under the banner of Battlefront last year I signed up for a subscription immediately. This was probably one of the best purchases I have made all year and every month I have enjoyed the magazine cover to cover. The new format and look of the magazine isn't to every gamers taste, but its combination of well written articles and eye candy is just what I enjoy. So when my subscription came to an end in May I didn't hesitate to purchase another year subscription.
The only downside was that the 'subscription gift' offer no longer includes any Flames of War items, instead offering a choice of Battlefronts Moments in History vignettes or something from their Vietnam range. The subscription offer is handled by their UK distributor (who shall remain nameless for fear of legal reprisals!) and once the order is processed you email them your 'gift' choices. I opted for two osprey books on Vietnam on the grounds that it was an interesting period to learn about even if I never had any intention of wargaming it. I got an email back saying the books were out of stock and could I re choose. Fair enough, but I didn't want either of the Helicopter models on offer and I didn't want any of the Moments in History range (I've got enough unpainted lead without getting something else I don't have time to work on). So I rather cheekily asked if I could have an alternative from the FOW range.
I got a quick reply saying they would try to accommodate me and was asked what did I need. Great service (I thought) which was just what any customer needs. I sent a list of 'wants' back but kept it broad and left the final choice to the distributor. Then I waited, and waited and waited.
Half a dozen emails, and six weeks later, I have finally received my Subscription gift through the post. I should be pleased and excited (I got exactly what I needed) but instead I just feel relived this sorry saga is over and done with. I'll continue to enjoy my subscription for the next year, and the models I received will definitely get painted soon. But I have to admit that when my subscription comes up for renewal next year I may well be thinking twice before I get dragged into another protracted exchange like this one.