tag:blogger.com,1999:blog-1298399641711237003.post2896244421622445640..comments2024-03-26T11:47:07.063+00:00Comments on BigLee's 'Miniature Adventures': Poor Service from across the PondBigLeehttp://www.blogger.com/profile/00960213980906190335noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-1298399641711237003.post-49823402396757814302013-11-16T08:30:32.819+00:002013-11-16T08:30:32.819+00:00Yes, you're definitely right. There are things...Yes, you're definitely right. There are things that can go wrong of course, things beyond a company's control, and they can't really be blamed for that. But communication is always 100% in the company's control. When they fail to keep a customer updated or, worse, ignore the customer's queries, that's the company's choice, and it's just bad business.Chris C.https://www.blogger.com/profile/08655640273250716377noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-34488468315529730792013-11-16T00:21:11.288+00:002013-11-16T00:21:11.288+00:00Lets hope it the right thing then!!!! God forbid i...Lets hope it the right thing then!!!! God forbid its not!!!!Ray Rousellhttps://www.blogger.com/profile/07352596392520905197noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-14215978960137646342013-11-15T20:17:17.398+00:002013-11-15T20:17:17.398+00:00Good to hear that it has been delivered, finally. ...Good to hear that it has been delivered, finally. That, however, is not the service I remember from CinC. Being in the States makes it a bit different, of course, but there was a time that I could mail a cheque and order list to them and have the goodies back in ten days. Two months is far too long.El Gregohttps://www.blogger.com/profile/15255734917358886698noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-66141136047370619322013-11-15T19:47:58.493+00:002013-11-15T19:47:58.493+00:00all´s well that Ends well :-Dall´s well that Ends well :-DPaul´s Bodshttps://www.blogger.com/profile/07698894821198907112noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-72912806865979374052013-11-15T17:12:52.700+00:002013-11-15T17:12:52.700+00:00I hope it will Lee! Nothing worse than waiting for...I hope it will Lee! Nothing worse than waiting for something that you really want but doesn't show up! And this is bad service indeed!<br /><br />Greetings<br />Peterpeterhttps://www.blogger.com/profile/09450643635236807442noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-61140719387059807402013-11-15T16:58:07.146+00:002013-11-15T16:58:07.146+00:00Straight to the point and 100% spot on. Straight to the point and 100% spot on. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-38285062622084445432013-11-15T16:55:34.106+00:002013-11-15T16:55:34.106+00:00UPDATE: Well how about that! My wife has just phon...UPDATE: Well how about that! My wife has just phoned me to say that a parcel postmarked 'Princeton, Minnesota' has just been delivered. It looks like my order has finaly arrived. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-78450304877969919452013-11-15T16:51:22.932+00:002013-11-15T16:51:22.932+00:00It's bad service.It's bad service.John Lambsheadhttps://www.blogger.com/profile/04598696442104566164noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-2815441356654660892013-11-15T16:23:45.888+00:002013-11-15T16:23:45.888+00:00The thing is I like CinC's products and their ...The thing is I like CinC's products and their UK Distributor is an excellent company to deal with - regular communications and prompt service. But if they are out of stock even they have to wait for resupply and on in the past that has often taken several weeks. This was why I decided to cut out the 'middle man' on this occassion thinking I would get what I needed quicker. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-66411557927688431992013-11-15T16:19:27.747+00:002013-11-15T16:19:27.747+00:00Their website isn't great, but at least there ...Their website isn't great, but at least there are pictures of the products. And they had just what I needed but couldn't find anywhere else. Otherwise I might have thrown in the towl by now and cancelled. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-26555740551534319342013-11-15T16:16:47.999+00:002013-11-15T16:16:47.999+00:00On the handful of occassions they have emailed me ...On the handful of occassions they have emailed me it has always been after I have chased them for an update. Very frustrating. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-3059418114518407752013-11-15T16:11:13.216+00:002013-11-15T16:11:13.216+00:00Know that feel, it's been a month since I orde...Know that feel, it's been a month since I ordered from ModelHobbies, sent the third email today, no answers, order is 'processing'. Guess what, I will not buy a thing from them again.Andrew McCoryhttps://www.blogger.com/profile/18203034461676669716noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-71743553279613386592013-11-15T16:05:04.493+00:002013-11-15T16:05:04.493+00:00I think the main problem is the communication and ...I think the main problem is the communication and I don't think it is too much to ask. There are several suppliers that seem to work in the stone age of a 1990's style website, no pictures and no or terse communication. It does make one wonder if they really want to sell their product.Seanhttps://www.blogger.com/profile/15428727065347379281noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-68870035697682622392013-11-15T15:41:43.281+00:002013-11-15T15:41:43.281+00:00your well with in your rights to be annoyed Lee. ...your well with in your rights to be annoyed Lee. Communication is the key to keeping customers happy I'm personally willing to wait if you tell I will have to and you give me an ETA and stick with it or fully explain why you cannot meet it. AdamC1776https://www.blogger.com/profile/02279351293614637287noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-83337447621928459162013-11-15T15:31:56.479+00:002013-11-15T15:31:56.479+00:00We are spoilt, compared to service a decade ago. B...We are spoilt, compared to service a decade ago. But the internet marketplace means the rules have changed and fast delivery and good communications are now the Norm rather than the exception.BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-54957097858721983522013-11-15T15:27:16.161+00:002013-11-15T15:27:16.161+00:00I suspect this company (which I think is a one man...I suspect this company (which I think is a one man outfit) would rather deal with big orders to its distributors. I can understand that is aprobably a more econmical business model but why then allo individuals to order direct without setting a minimum order value? Rather than gaining a happy return customer they have just pee'ed me off and earned themselves a bad review. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-35823190224397944602013-11-15T15:21:07.896+00:002013-11-15T15:21:07.896+00:00We're pretty spoilt by how good the service is...We're pretty spoilt by how good the service is in the wargame hobby, so when you do get a questionable one it really sticks out. Let's hope it turns up soon and that they've included a little something extra as a thank you for your patience :)Prufrockhttps://www.blogger.com/profile/17659918463589870423noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-4830937524519874982013-11-15T15:20:51.677+00:002013-11-15T15:20:51.677+00:00I often encounter similar problems when ordering f...I often encounter similar problems when ordering from a bigger historicals company over in the UK so I understand your frustration quite well. Sometimes you feel like they don't really want your money.Moiterei_1984https://www.blogger.com/profile/13808567081733803572noreply@blogger.com