tag:blogger.com,1999:blog-1298399641711237003.post2085493828895041780..comments2024-03-26T11:47:07.063+00:00Comments on BigLee's 'Miniature Adventures': Friday Rant - Poor Customer ServiceBigLeehttp://www.blogger.com/profile/00960213980906190335noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-1298399641711237003.post-65398720276242054832013-02-11T17:45:46.468+00:002013-02-11T17:45:46.468+00:00I'm with the others, Big L. I ordered some Pz...I'm with the others, Big L. I ordered some PzGdrs from Defiance Games in Aug 12. Eventually I emailed them direct in Jan 13 and Lo ! and Behold ! They turned up pretty quick. Puppets War (in Poland) were accommodating, including a handful of freebies in the package. <br /><br />But we need to know about the bad one's as well. Zzzzzzhttps://www.blogger.com/profile/02363838253700265309noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-14985997145706427062013-02-09T14:40:08.261+00:002013-02-09T14:40:08.261+00:00Yes, name and shame - do your fellow gaming mates ...Yes, name and shame - do your fellow gaming mates a favour so we don't order from these charlatans inadvertably too ;)Montyhttps://www.blogger.com/profile/06230149195753516430noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-58620459210512082662013-02-09T01:46:16.935+00:002013-02-09T01:46:16.935+00:00Name and shame Lee, name and shame! Love the un-a...Name and shame Lee, name and shame! Love the un-amused cat photo - says it all!<br /><br />Cheers,<br /> DocDoc Smithhttps://www.blogger.com/profile/12454394616689797734noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-62390139560954136122013-02-08T18:57:15.885+00:002013-02-08T18:57:15.885+00:00Living on the other side of the Earth I have littl...Living on the other side of the Earth I have little option but to trust the internet, but customer service is important in who I choose to go with, not just in the frequency of communication, but also sometimes in the imagined tone of the replies. There is at least one online trader that I won't go back to because I'm not sure if their curt replies were impatience, rudeness or just their manner.<br />We also live in the age of the post-Maelstrom Games meltdown, and that has made many people wary. Most of my friends lost some money down that hole, so we are careful now with where we trade.<br />Thanks for the post, Lee.Natholeonhttps://www.blogger.com/profile/14359406949497306737noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-83101249986039391072013-02-08T18:21:49.526+00:002013-02-08T18:21:49.526+00:00Simply put; there is a vast gulf between the servi...Simply put; there is a vast gulf between the service given by different on-line (and local stores). The bad news is that I'm not sure there is an answer.<br /><br />Actually there is an answer - but I'm not sure there is a real satisfactory outcome or result. <br /><br />Good luck with your little problem.<br /><br />TonyTonyhttps://www.blogger.com/profile/06167770417289351340noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-40611387406992491862013-02-08T17:35:53.265+00:002013-02-08T17:35:53.265+00:00I think the problem is more due to a gulf between ...I think the problem is more due to a gulf between what different people feel is good customer service. I'm guessing that, like me, you're from the 'customer is always right generation' and unfortunately it's not a maxim shared by more recent ones.<br /><br />As you say, online trading is done on trust and faith and we pay up front... imagine a shop that insisted on you paying for what you wanted before they actually spoke to you and then informed you that they didn't have it, but they'd hang onto the money anyway until they did.<br /><br />I'm thinking of Mr Man in the shop from 'Little Britain' for some reason now. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-77735124345498149392013-02-08T16:51:05.040+00:002013-02-08T16:51:05.040+00:00How good timing is this? I received today from Cri...How good timing is this? I received today from Critical Hit (Third Party ASL Producer) a set of replacement counters including extra free ones in apology that the originals were printed with faults. It cost them $10 to post them as well! All good except that they answered neither e-mail about this, great service tarnished by lack of communication.<br /><br />IanIanhttps://www.blogger.com/profile/17113835961977211021noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-27455605261641152572013-02-08T15:04:47.470+00:002013-02-08T15:04:47.470+00:00Oddly I have found that the best Online comms and ...Oddly I have found that the best Online comms and service I get now is from Foundry Miniatures. In my opinion they have turn a full 360 and I look at their figures first for things I need. I have not tried the paints yet. James Brewertonhttps://www.blogger.com/profile/07792196222970349737noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-42569607328220448782013-02-08T14:22:48.587+00:002013-02-08T14:22:48.587+00:00Interesting post with some very good points. Shopp...Interesting post with some very good points. Shopping online does require a leap of faith. I've had mixed experiences, mostly positive but some simply awful. I still prefer to buy the majority of my lead and plastic from shops (but these normally have a limited stock range) or shows (I can only attend one or two shows a year) but occasionally I will order online, typically for items the manufacturers don't normally take to shows.<br /><br />Another issue is that unless the supplier is willing and able to deliver to my work place (understandably some will only deliver to the billing address) I still have to go and pick up the package from the local Post Office, which isn't exactly convenient for me. <br /><br />Regards,<br />MattUbique Matthttps://www.blogger.com/profile/04595735455445658424noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-13949922022951024152013-02-08T13:36:42.896+00:002013-02-08T13:36:42.896+00:00I'm just amazed your cameras could cope with t...I'm just amazed your cameras could cope with the glare. BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-35986987884464179012013-02-08T13:25:38.103+00:002013-02-08T13:25:38.103+00:00This was really about the two pics that Fran and m...This was really about the two pics that Fran and me posted about your bald spot wasn't it?Ray Rousellhttps://www.blogger.com/profile/07352596392520905197noreply@blogger.com