tag:blogger.com,1999:blog-1298399641711237003.post149184421422933549..comments2024-03-26T11:47:07.063+00:00Comments on BigLee's 'Miniature Adventures': Less than ImpressedBigLeehttp://www.blogger.com/profile/00960213980906190335noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-1298399641711237003.post-55837447030371891632010-07-11T07:57:54.122+01:002010-07-11T07:57:54.122+01:00Why not renew your subscription at Salute? That...Why not renew your subscription at Salute? That's what I did and I got to pick what I wanted. They also have the entire FoW range with them there, so it's easily arranged and saves a lot of hassle.<br /><br />Just my two cents.Jasehttps://www.blogger.com/profile/09678902459247444477noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-72574287039145960882010-07-09T09:15:30.803+01:002010-07-09T09:15:30.803+01:00The initial email exchange was quick and an altern...The initial email exchange was quick and an alternative agreed to promptly... the next six weeks consisted of me sending follow up emails (after a suitable waiting period) asking if I'd been forgotten. This is the UK distributor for FoW after all; it's not as if they have to order in stock. I left the final choice in their hands and kept the options as broad as possible to facilitate matters. Like I said, I'm happy with what I received but the handling/customer service could have been better. <br /><br />I think part of the problem is that I had a similar experience with the same distributor last year. I waited over four months for a replacement part to be delivered and despite several promises from the distributor to resolve the matter I never did get my part. In the end I gave up and had to make the piece myself. <a href="http://bigleesminipaintingblog.blogspot.com/2010/03/new-project-take-2.html" rel="nofollow">Link</a><br /><br />I consider myself fairly easygoing when it comes to customer services. I’m not the sort to scream and rant down the phone when things go wrong and I understand that problems and mistakes sometimes happen. But the manner in which problems get resolved (or not) says a lot about a company.BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-66972522569110208922010-07-08T16:10:45.363+01:002010-07-08T16:10:45.363+01:00I'm not sure what the e-mail exchange was like...I'm not sure what the e-mail exchange was like, but six weeks to received a custom gift off the normal list which you actually want doesn't sound too bad to me.Andyhttps://www.blogger.com/profile/03188043128640438712noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-44994432735324908512010-07-08T14:05:06.638+01:002010-07-08T14:05:06.638+01:00Other magazines offer a discount on annual subscri...Other magazines offer a discount on annual subscriptions. WI offers a 'gift'. At the end of the day it's the same thing, an incentive to pay in advance for the magazine. But its not much of an incentive if you have to chase its delivery! <br /><br />As for the 'Moments in History' range, I like them. I'm just trying to be a bit more disciplined about accumulating more models that I'll probably never get round to painting.BigLeehttps://www.blogger.com/profile/00960213980906190335noreply@blogger.comtag:blogger.com,1999:blog-1298399641711237003.post-13598343530465352272010-07-07T12:25:36.832+01:002010-07-07T12:25:36.832+01:00When I had to renew, there was a note telling that...When I had to renew, there was a note telling that there were "more options" available from the web site. I wasn't interested in the "moments in history" either, so I went there. But strangely enough, for all the FoW 'gifts' I would have had to pay the shipping !! And finally, I chose a Perry miniatures box (which was shipped quickly).Vakenhttp://grignak.blogspot.com/noreply@blogger.com